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Privacy Policy

Privacy Policy – Nutrient Boost

Your privacy and trust matter deeply to us. This policy explains how Nutrient Boost Pty Ltd (“Nutrient Boost”, “we”, “our” or “us”) collects, uses, stores, and discloses your personal information in
accordance with the Australian Privacy Principles (APPs) under the Privacy
Act 1988 (Cth).

1. What We Collect

We collect personal information so we can provide premium wellness products and services to you. This may include:

  • Full name, date of birth, gender
  • Email, phone number, and address
  • Billing and payment details (e.g. credit/debit card)
  • Order history and account preferences
  • Information from cookies and analytics tools

Any other data you voluntarily provide during purchases, account creation, surveys, or correspondence

This policy does not apply to employee records within the scope of a current or former employment relationship.

2. How We Collect It

We collect personal information directly from you through:

  • Our website, email, chat, and forms
  • Purchase and payment processes
  • Your interaction with ads or social media
  • Customer support interactions

We may also receive limited personal information from payment processors and shipping partners to complete your orders.

3. How We Use Your Information

  • We use your personal information to:
  • Process purchases and deliver your orders
  • Provide personalised customer support
  • Send order confirmations, shipping updates, and related notifications
  • Improve our website, services, and product offerings
  • Offer marketing communications, promotions, and health updates (with your consent)
  • Assess contractor or employment applications
  • Comply with legal obligations and manage risk
  • Operate securely and efficiently as a business

We will not use your information for any unrelated purposes without your consent or as required by law.

4. Disclosure of Your Information

We do not sell your personal information. However, we may share it with:

  • Our internal team and business service providers (e.g. IT, delivery, marketing)
  • Payment gateways and financial institutions
  • Regulatory bodies or legal representatives if required by law
  • Prospective investors or purchasers of our business (under confidentiality)
  • Third parties you consent to (e.g. review platforms)

Where practical, we contractually ensure that your information is handled securely by our partners.

5. Data Storage & Protection

Your information may be stored in Australia or securely overseas using trusted, encrypted cloud providers. We apply industry-leading security protocols including:

  • Secure Sockets Layer (SSL) encryption for all transactions
  • Regular platform updates and data protection audits
  • Restricted access to sensitive data within our team
  • To enhance your protection:
  • Always log out when using shared devices

Ensure your browser shows a secure padlock and 'https://' in the address bar

6. Cookies & Website Analytics

Nutrient Boost uses cookies to optimise your experience, including:

Remembering your cart and preferences

Analysing traffic and engagement

Improving product recommendations

You may disable cookies via your browser settings, though this may affect certain site functionality.

7. Marketing Communications

If you opt in, we may send you email or SMS updates on:

  • New product launches
  • Special offers and promotions
  • Research-backed wellness tips

You may opt out at any time by clicking ‘Unsubscribe cvin our emails or adjusting your preferences in your account dashboard.

8. Accessing or Updating Your Information

You may request to access or correct the personal data we hold about you by contacting us below. For your security, we may ask you to verify your identity before granting access. If access is refused due to legal or privacy limitations, we’ll explain why.

We encourage you to keep your details up to date to help us serve you better.

9. Making a Privacy Complaint

If you believe we’ve breached your privacy rights under the Privacy Act, please contact us in writing. We take all complaints seriously and aim to respond promptly. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via
www.oaic.gov.au.

10. Remaining Anonymous

Where practical, you can interact with us anonymously or using a pseudonym. However, some services (like order delivery or payment processing) require identification for legal and logistical reasons.

11. Updates to This Policy

This privacy policy may be updated occasionally to reflect changes in technology, legislation, or our business practices. The latest version will always be available on our website.

Contact Us

If you have any questions or would like to make a request under this policy, please contact:

Nutrient Boost Pty Ltd

Email: support@nutrientboost.com.au

Website: www.nutrientboost.com.au